Send private note
Add a message to a chat that only agents see.
MCP tool livechat_write → send_private_note
write Confirm
Adds a private message to a chat. Other agents on the chat see it and the customer does not. Private notes belong to the Business and Enterprise plans. A sent note stays in the chat. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| chat_id string required | string | Chat ID from list_chats or list_archived_chats. |
| body string required | string | Note text. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "livechat_write",
"arguments": {
"operation": "send_private_note",
"arguments": {
"chat_id": "chat_8c41d2",
"body": "body"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"chat_id": "PJ0MRSHTDG",
"event_id": "ev_5531",
"status": "sent",
"visibility": "agents"
},
"isError": false
}