Get ticket
One ticket with all its messages, tags and internal notes.
MCP tool tidio_read → get_ticket
read
Returns the ticket fields plus every message from the oldest to the newest, public replies and internal notes marked apart, and the ticket tags. Use it before replying so the answer fits the whole thread.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from list_tickets. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "tidio_read",
"arguments": {
"operation": "get_ticket",
"arguments": {
"ticket_id": 1
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"ticket_id": 10482,
"subject": "When does my order ship?",
"status": "open",
"priority": "normal",
"tags": [],
"messages": [
{
"author_type": "contact",
"visibility": "public",
"body": "Hi, I ordered on Monday. When does it ship?",
"created_at": "2026-10-16T08:12:00Z"
}
]
},
"isError": false
}