Reply to ticket
Send a public reply or an internal note on a ticket.
MCP tool tidio_write → reply_to_ticket
write Confirm
Adds a message to a ticket as you. A public reply is emailed to the customer; an internal note stays with your team and reaches no one. Pass the text in body. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from list_tickets. |
| body string required | string | Message text. |
| visibility enum | enum | public or internal. Default: public. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "tidio_write",
"arguments": {
"operation": "reply_to_ticket",
"arguments": {
"ticket_id": 10482,
"body": "Hi Mark, your order ships within 2 business days and you will get a tracking link by email. Reply here if it has not arrived by Friday.",
"visibility": "public"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"ticket_id": 10482,
"visibility": "public",
"status": "sent",
"url": "https://www.tidio.com/panel/inbox/tickets/10482"
},
"isError": false
}