Reply in live chat
Send a message to a visitor in a live chat as an operator.
MCP tool tidio_write → reply_in_conversation
write Confirm
Posts a message in a live chat conversation as you, and the visitor sees it in the chat widget. It cannot be unsent. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from list_conversations. |
| body string required | string | Message text. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "tidio_write",
"arguments": {
"operation": "reply_in_conversation",
"arguments": {
"conversation_id": "conversation_8c41d2",
"body": "body"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": "cv_5a21",
"status": "sent"
},
"isError": false
}