Get conversation
One conversation with its messages, assignee, labels and status.
MCP tool freshchat_read → get_conversation
read
Returns the messages of one conversation in order, who wrote each (customer, agent or bot), the status, the assignee and any label already applied. Use it before you reply, assign or resolve, because the Inbox changes while you read it. Private notes between agents are marked as such. Images and files in messages come back as links, not content.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from list_conversations. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "freshchat_read",
"arguments": {
"operation": "get_conversation",
"arguments": {
"conversation_id": "conversation_8c41d2"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": "b3d9f1a2-6c4e-4a8b-95d7-2e1f0c8a7b64",
"customer": "Lena Ortiz",
"status": "assigned",
"assigned_group": "Support",
"assigned_agent": "Dana Reed",
"label": null,
"messages": [
{
"from": "customer",
"text": "Can you add CSV export to reports?",
"at": "2026-10-20T09:12:00Z"
},
{
"from": "agent",
"text": "Thanks, Lena. I passed it to the product team.",
"at": "2026-10-20T09:20:00Z"
}
]
},
"isError": false
}