Resolve conversation
Resolve a conversation and apply a label.
MCP tool freshchat_write → resolve_conversation
write Confirm
Sets the conversation to resolved, like the Resolve button in the Inbox, and applies the label and sub-category you pass. A label that is mandatory in Freshchat needs its sub-category here too. When Customer Satisfaction is enabled, Freshchat shows the survey to the customer as the conversation closes, so this call can reach the customer. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from list_conversations. |
| label string | string | Label category from list_conversation_labels. |
| sub_category string | string | Sub-category of that label. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "freshchat_write",
"arguments": {
"operation": "resolve_conversation",
"arguments": {
"conversation_id": "b3d9f1a2-6c4e-4a8b-95d7-2e1f0c8a7b64",
"label": "Feature Request",
"sub_category": "Export to CSV"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": "b3d9f1a2-6c4e-4a8b-95d7-2e1f0c8a7b64",
"status": "resolved",
"label": "Feature Request",
"sub_category": "Export to CSV",
"resolved_at": "2026-10-22T07:40:00Z"
},
"isError": false
}