Freshchat MCP tools
Freshchat has 11 operations on the Cotlet MCP server, in freshchat_read and freshchat_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.
- MCP server
- https://cotlet.dev/mcp/v1
- MCP tools
- freshchat_read, freshchat_write
- Connects with
- Your own Freshchat agent login. Agents work conversations; assigning, labels, canned responses and reports need an Admin or Account Owner. You sign in in your own browser and keep your SSO or 2-step verification.
- Integration page
- Freshchat
Read (8)
Return data and change nothing in the account.
| Operation | Description |
|---|---|
| list | Conversations in the Inbox with status, waiting state, assignee and last message. |
| get | One conversation with its messages, assignee, labels and status. |
| list | Agents of the account with role, group and current status. |
| list | Groups (teams) with their ID and member count. |
| list | Saved replies with title, shortcode, folder and body. |
| list | Label categories with their sub-categories and which are mandatory. |
| list | Assignment Rules in order, with their conditions and the agent or group they assign to. |
| get | Customer ratings per conversation with the agent, the stars and the comment. |
Write (3)
Change the account. Calls marked Confirm wait for the user to approve them.
| Operation | Description |
|---|---|
| send | Send a text reply to the customer in a conversation. |
| assign | Assign a conversation to an agent or a group. |
| resolve | Resolve a conversation and apply a label. |