Add internal note
Add a note to a ticket that only your team sees.
MCP tool gorgias_write → add_internal_note
write
Adds a message on the internal note channel. Gorgias does not send internal notes to customers, so this reaches nobody outside your team and asks no confirmation by default. Do not mention users in the note if you do not want them notified.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from search_tickets. |
| body string required | string | Note text. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "gorgias_write",
"arguments": {
"operation": "add_internal_note",
"arguments": {
"ticket_id": 1,
"body": "body"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"ticket_id": 10482,
"note_id": 884201,
"created_at": "2026-10-17T08:02:00Z"
},
"isError": false
}