Apply macro
Apply one of your macros to a ticket.
MCP tool gorgias_write → apply_macro
write Confirm
Runs the macro as an agent would: its reply text goes to the customer and its actions, such as tags, status and assignee, run in the order the macro lists them. Variables in the text are filled from the ticket. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from search_tickets. |
| macro string required | string | Macro name or macro_id from list_macros. |
| close_ticket boolean | boolean | Use Apply macro and close. Default: false. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "gorgias_write",
"arguments": {
"operation": "apply_macro",
"arguments": {
"ticket_id": 10511,
"macro": "Order status",
"close_ticket": false
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"ticket_id": 10511,
"macro": "Order status",
"reply_sent": true,
"actions_run": [
"Add tags",
"Set status"
],
"ticket_status": "open"
},
"isError": false
}