Search tickets
Tickets matching a text search or filters, newest first.
MCP tool gorgias_read → search_tickets
read
Returns tickets with subject, status, priority, assignee, tags and customer. Pass a view to read the tickets of one of your Gorgias views. Pages hold up to 50 tickets; pass next_cursor back as cursor for the next page. You see the tickets your Gorgias role can see.
Parameters
| Name | Type | Description |
|---|---|---|
| query string | string | Words to search for in subject and messages. |
| view string | string | Name of a Gorgias view, for example your inbox view for new tickets. |
| status enum | enum | open or closed. Default: open. |
| priority enum | enum | low, normal, high or critical. |
| tag string | string | Only tickets with this tag. |
| created_since date | date | Only tickets created on or after this date. |
| limit integer | integer | 1 to 50. Default: 25. |
| cursor string | string | Next page cursor from the previous call. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "gorgias_read",
"arguments": {
"operation": "search_tickets",
"arguments": {}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"tickets": [
{
"ticket_id": 10482,
"subject": "Where is my order #4471?",
"status": "open",
"priority": "normal",
"assignee": null,
"tags": [
"shipping"
],
"customer": "Dana W.",
"channel": "email",
"created_at": "2026-10-16T21:14:00Z"
}
],
"next_cursor": "eyJwYWdlIjoyfQ"
},
"isError": false
}