Reply to ticket
Send a reply to the customer on the ticket.
MCP tool gorgias_write → reply_to_ticket
write Confirm
Sends a public message from you on the ticket channel, for example email. Gorgias sends it after the call returns, so a reply is queued, not yet delivered. You can set the status in the same call. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from search_tickets. |
| body string required | string | Reply text. |
| set_status enum | enum | open or closed after sending. Default: unchanged. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "gorgias_write",
"arguments": {
"operation": "reply_to_ticket",
"arguments": {
"ticket_id": 1,
"body": "body"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"ticket_id": 10482,
"message_id": 5530917,
"status": "queued",
"ticket_status": "closed"
},
"isError": false
}