Get ticket
One ticket with its messages and internal notes in order.
MCP tool gorgias_read → get_ticket
read
Returns the ticket fields and every message, oldest first, each marked as from the customer, from an agent or an internal note. Reading a ticket does not change it. Attachments are listed by name and link.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from search_tickets. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "gorgias_read",
"arguments": {
"operation": "get_ticket",
"arguments": {
"ticket_id": 1
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"ticket_id": 10482,
"subject": "Where is my order #4471?",
"status": "open",
"priority": "normal",
"assignee": null,
"tags": [
"shipping"
],
"messages": [
{
"from": "customer",
"type": "email",
"body": "Hi, my order #4471 shipped a week ago and has not arrived. Can you check?",
"sent_at": "2026-10-16T21:14:00Z"
}
]
},
"isError": false
}