Gorgias MCP tools
Gorgias has 14 operations on the Cotlet MCP server, in gorgias_read and gorgias_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.
- MCP server
- https://cotlet.dev/mcp/v1
- MCP tools
- gorgias_read, gorgias_write
- Connects with
- Your own Gorgias user on your subdomain. What your agent can do follows your role: Lead or Admin to edit macros and rules, Lite or above to reply and update tickets. You sign in in your own browser and keep your SSO or 2-step verification.
- Integration page
- Gorgias
Read (7)
Return data and change nothing in the account.
| Operation | Description |
|---|---|
| search | Tickets matching a text search or filters, newest first. |
| get | One ticket with its messages and internal notes in order. |
| get | Earlier tickets of a customer, with Shopify orders when a store is connected. |
| list | Your macros with name, text and the actions each one runs. |
| list | Your rules with trigger, conditions, actions and run order. |
| list | Your ticket tags with how many tickets use each one. |
| list | Teams and users a ticket can be assigned to. |
Write (7)
Change the account. Calls marked Confirm wait for the user to approve them.
| Operation | Description |
|---|---|
| update | Set status, priority, assignee, tags or snooze on a ticket. |
| add | Add a note to a ticket that only your team sees. |
| reply | Send a reply to the customer on the ticket. |
| apply | Apply one of your macros to a ticket. |
| merge | Merge one ticket into another. |
| update | Edit, archive or unarchive a macro. |
| update | Turn a rule on or off, or rename it. |