SysAid MCP tools
SysAid has 12 operations on the Cotlet MCP server, in sysaid_read and sysaid_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.
- MCP server
- https://cotlet.dev/mcp/v1
- MCP tools
- sysaid_read, sysaid_write
- Connects with
- Your own SysAid agent login on your account address (yourcompany.sysaidit.com on Cloud). What your agent can do follows your role and permissions. You sign in in your own browser and keep your SSO or 2-step verification.
- Integration page
- SysAid
Read (5)
Return data and change nothing in the account.
| Operation | Description |
|---|---|
| search | List the records in your SysAid queue that match a text search and filters. |
| get | Read one service record with its fields. |
| list | Read the notes written on a service record. |
| list | List the values your SysAid offers for a field, as its dropdown shows them. |
| list | List the agents and groups a record can be assigned to. |
Write (7)
Change the account. Calls marked Confirm wait for the user to approve them.
| Operation | Description |
|---|---|
| create | Open a new incident or request. |
| update | Change the title, description, priority, impact or category of a record. |
| assign | Assign a record to an agent, a group, or both. |
| add | Write a note on a service record, internal by default. |
| send | Email an agent, a user or a group from inside a service record. |
| resolve | Resolve a record with a solution and closure information. |
| merge | Merge duplicate records into one primary record. |