List notes of a record
Read the notes written on a service record.
MCP tool sysaid_read → list_service_record_notes
read
Returns notes oldest first with author, time, text and whether the note is shared with the request user. Notes are internal unless the author shared them. Journey events that are not notes, such as status changes, are not included.
Parameters
| Name | Type | Description |
|---|---|---|
| record_id integer required | integer | Service record ID from search_service_records. IDs are unique across incidents, requests, problems and changes. |
| cursor string | string | Next page cursor from the previous call. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "sysaid_read",
"arguments": {
"operation": "list_service_record_notes",
"arguments": {
"record_id": 1
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"notes": [
{
"note_id": 9120,
"author": "Jordan Reyes",
"created_at": "2026-10-22T22:40:00Z",
"shared_with_requester": false,
"body": "Checked the VPN logs. The session timeout on the gateway is set to 60 minutes."
},
{
"note_id": 9131,
"author": "Lena Ortiz",
"created_at": "2026-10-23T07:15:00Z",
"shared_with_requester": true,
"body": "Thanks, it has not dropped since this morning."
}
],
"next_cursor": null
},
"isError": false
}