Create a service record
Open a new incident or request.
MCP tool sysaid_write → create_service_record
write Confirm
Creates the record with the template defaults of its type and returns its ID. Your SysAid rules then run on it: routing rules, priority rules and any notifications you set up can reach the request user and agents. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| type string required | string | incident or request. |
| title string required | string | Title of the record. |
| description string | string | What happened or what is needed. |
| request_user string | string | Name of the person the record is for. Your own account when left out. |
| priority string | string | Priority name from list_field_values. The default priority of your SysAid when left out. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "sysaid_write",
"arguments": {
"operation": "create_service_record",
"arguments": {
"type": "type",
"title": "title"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"id": 48251,
"type": "request",
"title": "Access to the shared finance mailbox",
"status": "Open",
"priority": "Priority 3",
"request_user": "Sam Okafor",
"created_at": "2026-10-23T08:30:00Z"
},
"isError": false
}