Assign a service record
Assign a record to an agent, a group, or both.
MCP tool sysaid_write → assign_service_record
write Confirm
Returns the assignee and group after the change. Pass whichever your account uses; passing neither fails. The new assignee gets the instant message SysAid sends when a record is assigned to them, and the assignment appears in the Journey highlights. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| record_id integer required | integer | Service record ID from search_service_records. IDs are unique across incidents, requests, problems and changes. |
| assignee string | string | Agent name from list_agents_and_groups. |
| group string | string | Group name from list_agents_and_groups. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "sysaid_write",
"arguments": {
"operation": "assign_service_record",
"arguments": {
"record_id": 1
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"id": 48230,
"assignee": "Jordan Reyes",
"group": "Network",
"assigned_count": 1,
"modified_at": "2026-10-23T08:42:00Z"
},
"isError": false
}