Add a note
Write a note on a service record, internal by default.
MCP tool sysaid_write → add_note
write Confirm
Returns the note ID and whether it is internal or shared. Notes can notify users and groups your admin set up for "Notes are added", and an @mention in the text emails the person named. A shared note reaches the requester. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| record_id integer required | integer | Service record ID from search_service_records. IDs are unique across incidents, requests, problems and changes. |
| body string required | string | Text of the note, 5,000 characters at most, no emojis. |
| share_with_requester boolean | boolean | true shows the note to the request user. A shared note cannot be made internal again. Default false. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "sysaid_write",
"arguments": {
"operation": "add_note",
"arguments": {
"record_id": 48230,
"body": "Gateway session timeout is 60 minutes, matching the reported drops. Network group to raise it.",
"share_with_requester": false
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"note_id": 9140,
"record_id": 48230,
"visibility": "internal",
"created_at": "2026-10-23T08:43:00Z"
},
"isError": false
}