Get a service record
Read one service record with its fields.
MCP tool sysaid_read → get_service_record
read
Returns the record as the record page shows it: title, description, type, status, priority, impact, category, assignee, group, request user, company, department, due date, reopen counter, last modified time and who modified it. Notes come from list_service_record_notes. Fields your role cannot view are left out.
Parameters
| Name | Type | Description |
|---|---|---|
| record_id integer required | integer | Service record ID from search_service_records. IDs are unique across incidents, requests, problems and changes. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "sysaid_read",
"arguments": {
"operation": "get_service_record",
"arguments": {
"record_id": 1
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"id": 48230,
"type": "incident",
"title": "VPN drops every hour",
"description": "The VPN client disconnects about every 60 minutes since Monday. Reconnecting works. Windows 11 laptop, working from home.",
"status": "Open",
"priority": "Priority 2",
"impact": "Medium",
"category": "Access > VPN",
"assignee": null,
"group": null,
"request_user": "Lena Ortiz",
"company": "Northwind",
"department": "Finance",
"due_date": "2026-10-26T17:00:00Z",
"reopen_counter": 0,
"modified_at": "2026-10-22T21:14:00Z",
"modified_by": "Lena Ortiz"
},
"isError": false
}