FreeScout MCP tools
FreeScout has 12 operations on the Cotlet MCP server, in freescout_read and freescout_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.
- MCP server
- https://cotlet.dev/mcp/v1
- MCP tools
- freescout_read, freescout_write
- Connects with
- Your own FreeScout agent login on your instance address (Support Agent or Administrator). What your agent can do follows your role and mailbox permissions.
- Integration page
- FreeScout
Read (6)
Return data and change nothing in the account.
| Operation | Description |
|---|---|
| list | Mailboxes your FreeScout account can open, with their IDs and email addresses. |
| list | The people you can assign conversations to in one mailbox. |
| list | Conversations of one mailbox by status, assignee or search text, with who wrote last. |
| get | One conversation with every thread, oldest first, internal notes marked. |
| list | Customers matching a name, email address or phone number. |
| get | A customer profile with the conversations they started. |
Write (6)
Change the account. Calls marked Confirm wait for the user to approve them.
| Operation | Description |
|---|---|
| add | Add an internal note to a conversation. The customer does not see it. |
| reply | Send a reply to the customer, or save it as a draft for you to send. |
| set | Set a conversation to Active, Pending, Closed or Spam. |
| assign | Assign a conversation to a teammate, or leave user_id out to unassign it. |
| move | Move a conversation to another mailbox. |
| merge | Merge one conversation into another. |