Assign conversation
Assign a conversation to a teammate, or leave user_id out to unassign it.
MCP tool freescout_write → assign_conversation
write Confirm
Sets the assignee of one conversation. user_id must be a person returned by list_users for that mailbox. The teammate gets an email about it if their Notifications are set up for that. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id integer required | integer | Conversation ID from list_conversations or get_conversation. It is not the #number shown in the list. |
| user_id integer | integer | User ID from list_users. Leave out to unassign. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "freescout_write",
"arguments": {
"operation": "assign_conversation",
"arguments": {
"conversation_id": 4850,
"user_id": 3
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": 4850,
"assignee": {
"user_id": 3,
"name": "Sam Okafor"
},
"status": "active"
},
"isError": false
}