Get conversation
One conversation with every thread, oldest first, internal notes marked.
MCP tool freescout_read → get_conversation
read
Returns the subject, status, assignee, customer and all threads oldest first. type is customer for a customer message, message for a reply from your team and note for an internal note. Attachments are listed by file name; their contents are not downloaded. Use it before replying so a draft matches what the notes say.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id integer required | integer | Conversation ID from list_conversations or get_conversation. It is not the #number shown in the list. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "freescout_read",
"arguments": {
"operation": "get_conversation",
"arguments": {
"conversation_id": 1
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": 4821,
"number": 1207,
"subject": "Invoice shows the wrong VAT number",
"mailbox_id": 1,
"status": "active",
"assignee": null,
"customer": {
"customer_id": 311,
"name": "Lena Ortiz",
"email": "lena@example.com"
},
"threads": [
{
"type": "customer",
"from": "Lena Ortiz",
"created_at": "2026-10-21T14:05:00Z",
"body": "Our invoice from October lists the wrong VAT number. Can you fix it?"
},
{
"type": "note",
"from": "Sam Okafor",
"created_at": "2026-10-22T08:30:00Z",
"body": "Billing checked: the VAT ID on file is right, the invoice template is old."
}
]
},
"isError": false
}