Get customer
A customer profile with the conversations they started.
MCP tool freescout_read → get_customer
read
Returns the profile, all email addresses and the customer's conversations with subject and status. Use it to see earlier problems before you answer, or to find a second conversation from the same person.
Parameters
| Name | Type | Description |
|---|---|---|
| customer_id integer required | integer | Customer ID from list_customers or get_conversation. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "freescout_read",
"arguments": {
"operation": "get_customer",
"arguments": {
"customer_id": 1
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"customer_id": 311,
"name": "Lena Ortiz",
"emails": [
"lena@example.com"
],
"phone": "+1 555 0142",
"conversations": [
{
"conversation_id": 4821,
"number": 1207,
"subject": "Invoice shows the wrong VAT number",
"status": "active"
},
{
"conversation_id": 4410,
"number": 1096,
"subject": "How do I add a second user?",
"status": "closed"
}
]
},
"isError": false
}