Merge conversations
Merge one conversation into another.
MCP tool freescout_write → merge_conversations
write Confirm
Uses the Merge action of FreeScout, which its REST API does not offer. conversation_id is merged into merge_into_id, and the response names the conversation that remains. Do it for two conversations of the same customer; merging customers is a different action. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id integer required | integer | The conversation to merge, from list_conversations. |
| merge_into_id integer required | integer | The conversation that stays. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "freescout_write",
"arguments": {
"operation": "merge_conversations",
"arguments": {
"conversation_id": 4833,
"merge_into_id": 4821
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"merged_conversation_id": 4833,
"remaining_conversation_id": 4821,
"url": "https://support.yourcompany.com/conversation/4821"
},
"isError": false
}