Add internal note
Add an internal note to a conversation. The customer does not see it.
MCP tool freescout_write → add_note
write Confirm
Adds a note under your name, the same as Add Note in the conversation. Notes are for your team and are not sent to the customer. A note cannot be removed with one call from Cotlet, so keep it short. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id integer required | integer | Conversation ID from list_conversations or get_conversation. It is not the #number shown in the list. |
| body string required | string | Text of the note. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "freescout_write",
"arguments": {
"operation": "add_note",
"arguments": {
"conversation_id": 1,
"body": "body"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": 4850,
"thread_type": "note",
"created_at": "2026-10-23T08:12:00Z"
},
"isError": false
}