Assign ticket
Assign one ticket to a technician.
MCP tool jitbit_write → assign_ticket
write Confirm
Sets the Assigned to field of the ticket, the same as choosing a technician on the ticket page. Assigning a new ticket moves it to In process. Pick the technician from list_technicians for the ticket's category. The technician may be notified by email. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from list_tickets or search_tickets. |
| technician_id integer required | integer | Technician ID from list_technicians. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "jitbit_write",
"arguments": {
"operation": "assign_ticket",
"arguments": {
"ticket_id": 5128,
"technician_id": 14
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"ticket_id": 5128,
"assigned_to": {
"technician_id": 14,
"name": "Priya Nair"
},
"status": "In process",
"updated_at": "2026-10-22T09:03:00Z"
},
"isError": false
}