Reply to ticket
Post a reply to the customer or an internal note for technicians on a ticket.
MCP tool jitbit_write → reply_to_ticket
write Confirm
Posts a comment as your Jitbit user. With for_techs_only set to true it is a note only technicians see. Otherwise the comment is emailed to the ticket followers, by default the submitter and the assigned person. The official Jitbit MCP can post comments too; use this tool when the same job also assigns, closes or merges. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from list_tickets or search_tickets. |
| body string required | string | Comment text. Plain text is fine. |
| for_techs_only boolean | boolean | true for a note only technicians see, false for a reply the customer sees. Default: false. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "jitbit_write",
"arguments": {
"operation": "reply_to_ticket",
"arguments": {
"ticket_id": 1,
"body": "body"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"ticket_id": 4871,
"comment_id": 90140,
"for_techs_only": true,
"created_at": "2026-10-22T09:00:00Z"
},
"isError": false
}