List tickets
Tickets you may see, filtered by mode, category, status, priority, tag, company or date.
MCP tool jitbit_read → list_tickets
read
Returns tickets with status, priority, category, submitter, company, assigned technician and last update, without comments. mode matches the tabs of the Tickets page: unanswered, unclosed, unassigned, handledbyme or all. Only tickets your Jitbit user may see are returned: a technician sees the categories they handle and an administrator sees everything. Use offset to read the next page and get_ticket for the full thread.
Parameters
| Name | Type | Description |
|---|---|---|
| mode enum | enum | unanswered, unclosed, unassigned, handledbyme or all. Default: all. |
| category string | string | Category name, as in the left menu of the Tickets page. |
| status string | string | Status name, for example New, In process, Resolved or one of your custom statuses. |
| priority string | string | Priority name, for example Low, Normal, High, Critical or a custom one. |
| tag string | string | Only tickets with this tag. |
| company string | string | Only tickets from this company. |
| updated_before string | string | ISO date, for example 2026-10-08. Only tickets last updated before it. |
| updated_after string | string | ISO date. Only tickets last updated after it. |
| limit integer | integer | How many to return. Default: 25. |
| offset integer | integer | How many to skip, for the next page. Default: 0. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "jitbit_read",
"arguments": {
"operation": "list_tickets",
"arguments": {}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"tickets": [
{
"ticket_id": 5128,
"subject": "Cannot log in after password reset",
"status": "New",
"priority": "Normal",
"category": "Technical support",
"submitter": "Maya Brandt",
"company": "Brandt Studio",
"assigned_to": null,
"created_at": "2026-10-22T06:41:00Z",
"last_updated": "2026-10-22T06:41:00Z",
"last_updated_by": "customer"
}
],
"offset": 0
},
"isError": false
}