Search tickets
Tickets that match a search phrase, with optional category, status, technician or date filters.
MCP tool jitbit_read → search_tickets
read
Searches the tickets you may see for a phrase and returns the matches with status, priority, category, submitter and assigned technician, without comments. Narrow the search with a category, a status, a technician or a creation date range. Use get_ticket for the full thread.
Parameters
| Name | Type | Description |
|---|---|---|
| query string required | string | Words to find in the ticket subject and body. |
| category_id integer | integer | Category ID from list_categories. |
| status string | string | Status name. |
| technician_id integer | integer | Only tickets assigned to this technician, from list_technicians. |
| created_after string | string | ISO date. Only tickets created after it. |
| created_before string | string | ISO date. Only tickets created before it. |
| limit integer | integer | How many to return. Default: 25. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "jitbit_read",
"arguments": {
"operation": "search_tickets",
"arguments": {
"query": "query"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"tickets": [
{
"ticket_id": 5104,
"subject": "Still cannot log in",
"status": "New",
"priority": "Normal",
"category": "Technical support",
"submitter": "Maya Brandt",
"assigned_to": null,
"created_at": "2026-10-22T08:05:00Z"
}
]
},
"isError": false
}