Kustomer MCP tools
Kustomer has 12 operations on the Cotlet MCP server, in kustomer_read and kustomer_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.
- MCP server
- https://cotlet.dev/mcp/v1
- MCP tools
- kustomer_read, kustomer_write
- Connects with
- Your own Kustomer user login (agent, or a role that can reply and merge). What your agent can do follows your role. You sign in in your own browser and keep your SSO or 2-step verification.
- Integration page
- Kustomer
Read (6)
Return data and change nothing in the account.
| Operation | Description |
|---|---|
| search | Conversations that match a status, tag, customer or update date, with the newest update first. |
| get | One conversation with status, priority, assignment, tags and linked conversations. |
| get | The message thread of a conversation, oldest first, with channel and direction. |
| search | Customers by name, email, tag or company, with their open conversation count. |
| get | One customer profile with contact details, company, tags and recent conversations. |
| list | Active conversation tags with their names. |
Write (6)
Change the account. Calls marked Confirm wait for the user to approve them.
| Operation | Description |
|---|---|
| reply | Send a reply to the customer on the channel of the last message. |
| add | Add a note only people in your organization can see. |
| add | Add existing tags to one conversation and keep the others. |
| snooze | Snooze a conversation until a time or until the customer replies. |
| mark | Set a conversation to Done. |
| merge | Merge one conversation into another of the same customer. |