Get conversation
One conversation with status, priority, assignment, tags and linked conversations.
MCP tool kustomer_read → get_conversation
read
Returns one conversation with its status, priority, assigned user or team, tags and the customer it belongs to. It does not include the messages, so use get_conversation_messages for the thread. Use it before a write to check that nobody changed the conversation since you searched.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from search_conversations. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "kustomer_read",
"arguments": {
"operation": "get_conversation",
"arguments": {
"conversation_id": "conversation_8c41d2"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": "6718d2e4a1b2c3d4e5f60733",
"name": "Export fails with an error",
"status": "snoozed",
"priority": 3,
"assigned_to": "Sam Okafor",
"assigned_team": "Support",
"customer": {
"customer_id": "6712a0b4a1b2c3d4e5f60101",
"name": "Dana Whitfield"
},
"tags": [
"export",
"bug"
],
"merge_locked": false,
"created_at": "2026-10-10T08:55:00Z",
"updated_at": "2026-10-11T09:30:00Z"
},
"isError": false
}