Mark conversation done
Set a conversation to Done.
MCP tool kustomer_write → mark_conversation_done
write
Sets the status to Done, meaning no further action is needed. A Done conversation can be reopened, and an email reply from the customer reopens it with no time limit. For chat and SMS a new conversation starts after about 24 hours of inactivity. This call reaches no one and is undone by reopening, so it does not ask for confirmation. Your workflows run as usual after the status change.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from search_conversations. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "kustomer_write",
"arguments": {
"operation": "mark_conversation_done",
"arguments": {
"conversation_id": "conversation_8c41d2"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": "6718d2e4a1b2c3d4e5f60733",
"status": "done",
"updated_at": "2026-10-17T09:04:00Z"
},
"isError": false
}