Add tags to a conversation
Add existing tags to one conversation and keep the others.
MCP tool kustomer_write → add_tags
write
Adds tags to a conversation and keeps the ones already there. A conversation holds at most 20 tags and a tag name is at most 64 characters. Use names from list_tags: a deactivated tag cannot be added. Tags reach no customer and one call removes them again with remove_tags, so this call does not ask for confirmation. Your business rules and workflows run as usual after a tag change.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from search_conversations. |
| add_tags string[] required | string[] | Tag names to add. |
| remove_tags string[] | string[] | Tag names to remove. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "kustomer_write",
"arguments": {
"operation": "add_tags",
"arguments": {
"conversation_id": "conversation_8c41d2",
"add_tags": [
"add tags"
]
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": "6718d2e4a1b2c3d4e5f60733",
"tags": [
"export",
"bug",
"billing"
],
"updated_at": "2026-10-17T09:02:00Z"
},
"isError": false
}