Snooze conversation
Snooze a conversation until a time or until the customer replies.
MCP tool kustomer_write → snooze_conversation
write
Sets the status to Snoozed. Choose a date and time to return to Open, or snooze until the customer replies. When the snooze ends, the assigned user gets an email and a notification. Snoozing reaches no customer and one more call removes it, so this call does not ask for confirmation. Your workflows run as usual after the status change.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from search_conversations. |
| until string | string | ISO date and time when it returns to Open. Leave out to snooze until the customer replies. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "kustomer_write",
"arguments": {
"operation": "snooze_conversation",
"arguments": {
"conversation_id": "conversation_8c41d2"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": "6718d2e4a1b2c3d4e5f60733",
"status": "snoozed",
"snooze_until": "2026-10-20T09:00:00Z",
"updated_at": "2026-10-17T09:03:00Z"
},
"isError": false
}