Zendesk MCP tools
Zendesk has 12 operations on the Cotlet MCP server, in zendesk_read and zendesk_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.
- MCP server
- https://cotlet.dev/mcp/v1
- MCP tools
- zendesk_read, zendesk_write
- Connects with
- Your own Zendesk agent login on your subdomain (agent or admin). What your agent can do follows your role. You sign in in your own browser and keep your SSO or 2-step verification.
- Integration page
- Zendesk
Read (7)
Return data and change nothing in the account.
| Operation | Description |
|---|---|
| search | Tickets that match a Zendesk search query, with status, priority, requester and assignee. |
| get | One ticket with its fields, tags and every comment, public and internal. |
| list | Ticket views you can open: shared views and your personal ones. |
| list | Tickets in one view, in the view's own order. |
| list | Active macros with ID, title and description. |
| list | Support groups with ID and name. |
| list | Agents and admins who can be assigned tickets, with role. |
Write (5)
Change the account. Calls marked Confirm wait for the user to approve them.
| Operation | Description |
|---|---|
| reply | Add a public reply to a ticket and optionally set its status in the same call. |
| add | Add a private note only agents can see. |
| update | Change status, priority, assignee, group, subject or tags of one ticket. |
| apply | Apply a macro to one ticket and save the result. |
| merge | Merge one ticket into another and close the source ticket. |