Add internal note
Add a private note only agents can see.
MCP tool zendesk_write → add_internal_note
write Confirm
Adds a private comment, shown with a yellow background and visible to agents only, never to the requester. A comment cannot be removed afterwards, so each note stays in the ticket history. It can still notify followers on the ticket. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from search_tickets or list_view_tickets. |
| body string required | string | Note text, visible to agents only. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "zendesk_write",
"arguments": {
"operation": "add_internal_note",
"arguments": {
"ticket_id": 1,
"body": "body"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"ticket_id": 48230,
"comment_id": 9120044502,
"public": false,
"created_at": "2026-10-16T09:01:00Z"
},
"isError": false
}