Reply to ticket
Add a public reply to a ticket and optionally set its status in the same call.
MCP tool zendesk_write → reply_to_ticket
write Confirm
Adds a public comment to the ticket, which emails the requester unless the notification trigger is disabled in your Zendesk. A comment cannot be removed afterwards. Set status in the same call to move the ticket to pending or solved with the reply. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from search_tickets or list_view_tickets. |
| body string required | string | Reply text, sent to the requester. |
| status enum | enum | open, pending, hold or solved. Default: leave the status as it is. hold only if an admin enabled On-hold. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "zendesk_write",
"arguments": {
"operation": "reply_to_ticket",
"arguments": {
"ticket_id": 48102,
"body": "Hi Dana, just checking in. To fix the export we still need the exact error text you see after clicking Export. A screenshot works too.",
"status": "pending"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"ticket_id": 48102,
"comment_id": 9120044471,
"public": true,
"status": "pending",
"created_at": "2026-10-16T09:00:00Z"
},
"isError": false
}