Search tickets
Tickets that match a Zendesk search query, with status, priority, requester and assignee.
MCP tool zendesk_read → search_tickets
read
Runs a Zendesk ticket search and returns the matches without comments. The query uses Zendesk's own keywords, for example status:new, status:pending updated<2026-10-13, assignee:none or requester:amy@example.com. Sorted by the field you pick, newest first by default. Pages hold up to 100 tickets; pass next_cursor back as cursor for the next page. Use get_ticket for the full thread.
Parameters
| Name | Type | Description |
|---|---|---|
| query string required | string | Zendesk search query, e.g. 'status:new' or 'status:pending updated<2026-10-13'. |
| sort_by enum | enum | created_at or updated_at. Default: updated_at. |
| sort_order enum | enum | asc or desc. Default: desc. |
| limit integer | integer | 1 to 100. Default: 25. |
| cursor string | string | Next page cursor from the previous call. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "zendesk_read",
"arguments": {
"operation": "search_tickets",
"arguments": {
"query": "status:new"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"tickets": [
{
"ticket_id": 48230,
"subject": "Refund for double charge",
"status": "new",
"priority": null,
"requester": "Maya Brandt",
"assignee": null,
"group": null,
"tags": [],
"created_at": "2026-10-16T06:41:00Z",
"updated_at": "2026-10-16T06:41:00Z"
}
],
"next_cursor": null
},
"isError": false
}