List groups
Support groups with ID and name.
MCP tool zendesk_read → list_groups
read
Lists the groups in your Zendesk, with their IDs and names. Use group_id with update_ticket to route a ticket. Private groups appear only if your agent user is a member.
Parameters
No parameters.
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "zendesk_read",
"arguments": {
"operation": "list_groups",
"arguments": {}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"groups": [
{
"group_id": 3341,
"name": "Billing"
},
{
"group_id": 3342,
"name": "Tier 2"
},
{
"group_id": 3300,
"name": "Support"
}
]
},
"isError": false
}