Add note
Add an internal Note to a Conversation Timeline.
MCP tool gladly_write → add_note
write Confirm
Adds a Note that only your team sees; the customer never receives it. Gladly Notes cannot be edited, and only Administrators can delete them, so a wrong note stays on the timeline. Returns the note ID and time. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from list_my_customers, list_conversations or get_customer. |
| body string required | string | Text of the note. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "gladly_write",
"arguments": {
"operation": "add_note",
"arguments": {
"conversation_id": "ZbT9m2QxR7iKd4WnHq0LpA",
"body": "Customer asked for a refund and a different size. Refund approved by Priya."
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"note_id": "aOVVdzweSumI4bFxjlT8LA",
"conversation_id": "ZbT9m2QxR7iKd4WnHq0LpA",
"added_at": "2026-10-20T09:12:00Z"
},
"isError": false
}