List topics
Topics your organization uses to tag Conversations, with their parent Topics.
MCP tool gladly_read → list_topics
read
Returns every enabled Topic with its ID and parent. Nested Topics show as parent > child, for example Exchange > Size. The agent only uses Topics from this list. Topics are created by administrators in Gladly, not by this tool.
Parameters
No parameters.
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "gladly_read",
"arguments": {
"operation": "list_topics",
"arguments": {}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"topics": [
{
"topic_id": "Z_Oto7j-Sy2DlQdnZBDdDw",
"name": "Order Status",
"parent": null
},
{
"topic_id": "8eiDakrnTgKa3HIxtgV5OA",
"name": "Damaged Merchandise",
"parent": "Order Return"
}
]
},
"isError": false
}