Get customer
A Customer Profile with contact details, current assignee, open Tasks and the list of their Conversations.
MCP tool gladly_read → get_customer
read
Returns the profile as the Customer Profile screen shows it: name, emails, phones, address, who the customer is assigned to, open Tasks, and each Conversation with its status and Topics. A profile that was merged into another one returns the surviving profile. Use conversation_id with get_conversation.
Parameters
| Name | Type | Description |
|---|---|---|
| customer_id string required | string | Customer ID from search_customers or list_my_customers. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "gladly_read",
"arguments": {
"operation": "get_customer",
"arguments": {
"customer_id": "customer_8c41d2"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"customer_id": "o2sg-TMTSD2rTwMuxzewbA",
"name": "Marco Silva",
"emails": [
"marco.silva@example.com"
],
"phones": [
"+14155550142"
],
"assigned_to": {
"inbox": "Email Inbox",
"agent": "Priya Nair"
},
"open_tasks": [
{
"task_id": "pOVVdzweSumI4bFxjlT8LA",
"body": "Call back about the exchange",
"due_at": "2026-10-22T17:00:00Z",
"owner": "Priya Nair"
}
],
"conversations": [
{
"conversation_id": "HXRqKC5GSV-jAlq0-sxYTA",
"status": "open",
"topics": [
"Order Status"
]
},
{
"conversation_id": "Qm4vT8cLw1RzNe6JhB3yUg",
"status": "closed",
"topics": [
"Exchange > Size"
]
}
]
},
"isError": false
}