Create task
Create a Task on a customer's timeline for an Inbox or an Agent.
MCP tool gladly_write → create_task
write Confirm
Uses the Task Composer. The owner sees the Task in My Customers if they are assigned to that Inbox. Gladly cannot delete a Task after it is created, so check get_customer for an existing one first. Returns the Task ID. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| customer_id string required | string | Customer ID from search_customers or list_my_customers. |
| body string required | string | What the Task asks for. |
| assignee_inbox_id string | string | Inbox ID from list_assignees. |
| assignee_agent_id string | string | Agent ID from list_assignees. |
| due_at datetime required | datetime | Due date and time in ISO 8601. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "gladly_write",
"arguments": {
"operation": "create_task",
"arguments": {
"customer_id": "o2sg-TMTSD2rTwMuxzewbA",
"body": "Confirm refund went out",
"assignee_inbox_id": "vZgCEQlDR6aQz_0HeWZ9_Q",
"due_at": "2026-10-23T17:00:00Z"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"task_id": "pOVVdzweSumI4bFxjlT8LA",
"customer_id": "o2sg-TMTSD2rTwMuxzewbA",
"owner": "Billing inbox",
"due_at": "2026-10-23T17:00:00Z"
},
"isError": false
}