Close conversation
Close a Conversation without sending anything to the customer.
MCP tool gladly_write → close_conversation
write Confirm
Does what Close does in Gladly. It does not message the customer, and Gladly will not close a Conversation during an active phone call. Returns the new status. A closed Conversation can be reopened, but your team sees the change. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from list_my_customers, list_conversations or get_customer. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "gladly_write",
"arguments": {
"operation": "close_conversation",
"arguments": {
"conversation_id": "ZbT9m2QxR7iKd4WnHq0LpA"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": "ZbT9m2QxR7iKd4WnHq0LpA",
"status": "closed"
},
"isError": false
}