Assign conversation
Move a Conversation to another Inbox or Agent.
MCP tool gladly_write → assign_conversation
write Confirm
Uses the Conversation Assignment menu: the new Inbox or Agent replaces the previous one, and the change shows in the Conversation Timeline. Returns the new assignee. A colleague receives the customer. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from list_my_customers, list_conversations or get_customer. |
| inbox_id string | string | Inbox ID from list_assignees. |
| agent_id string | string | Agent ID from list_assignees. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "gladly_write",
"arguments": {
"operation": "assign_conversation",
"arguments": {
"conversation_id": "conversation_8c41d2"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"conversation_id": "HXRqKC5GSV-jAlq0-sxYTA",
"assignee": {
"inbox": "Orders",
"agent": null
}
},
"isError": false
}