Gladly MCP tools
Gladly has 13 operations on the Cotlet MCP server, in gladly_read and gladly_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.
- MCP server
- https://cotlet.dev/mcp/v1
- MCP tools
- gladly_read, gladly_write
- Connects with
- Your own Gladly agent login on your organization URL (agent, team manager or administrator). What your agent can do follows your role. You sign in in your own browser and keep your SSO.
- Integration page
- Gladly
Read (7)
Return data and change nothing in the account.
| Operation | Description |
|---|---|
| list | Customers with open Conversations and Tasks assigned to you, from your My Customers list. |
| list | Conversations of an Inbox by status: new, open, waiting or closed. Administrators and Team Managers only. |
| search | Find Customer Profiles by email address or phone number. |
| get | A Customer Profile with contact details, current assignee, open Tasks and the list of their Conversations. |
| get | The Conversation Timeline of one Conversation: messages, notes, calls, assignment changes, Topics and status. |
| list | Topics your organization uses to tag Conversations, with their parent Topics. |
| list | Inboxes and Agents a Conversation can be assigned to. |
Write (6)
Change the account. Calls marked Confirm wait for the user to approve them.
| Operation | Description |
|---|---|
| add | Add an internal Note to a Conversation Timeline. |
| reply | Send a reply to the customer in a Conversation, on the Channel the Conversation uses. |
| apply | Add Topics to a Conversation, or remove them. |
| assign | Move a Conversation to another Inbox or Agent. |
| close | Close a Conversation without sending anything to the customer. |
| create | Create a Task on a customer's timeline for an Inbox or an Agent. |